The technician was courteous and they came to look at it the same day I called but it my AC is leaking and the drain pan they installed is cracked and it is causing damage to the drywall underneath they should be responsible enough to cover the repairs. Now I have a hole in my ceiling and wet insulation all over the floor in my house and they claim I have to pay to have them come fix the problem they caused with faulty workmanship. Also the tech said it should be covered under warranty but then called me back and said it isn’t covered.
Call me back if you’d like to fix this issue I will amend my review.
Update: the next day after leaving a review they came back and fixed the drainage problem, one of the drain pipes was clogged and even though that’s not their fault they cleared the line for me. Now we are just waiting to see if they’ll replace the faulty catch pan they installed with the crack in the bottom so this doesn’t happen again.
Went up from 2-3 stars. If the pan and dry wall damage gets replaced then these guys are just as amazing as all the other reviews say they are. No reason they shouldn’t get a 5⭐️. Let’s see…
More updates: just changed the review from 3-4 stars. they now have replaced the pan and told me they will get a contractor out to repair the drywall. This is about 3-4 weeks later now since the original assessment. They seem to be honoring the warranty I will update after the drywall is repaired. Much better communication from management and attention to my concerns. I did ask for completion photos to share which they didn’t have post install so I just have to hope they did in fact change the pan.
Sid Ch
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April 21, 2025
Bud anderson is BEST AC and Heating company in Bentonville area. Next day service is excellent. Jason is knowledgeable, friendly, courteous, professional and got the job done on time and right. He explained everything they did and what I needed to look out for. Very reasonable pricing.
Fabiana Burns
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May 28, 2025
I was extremely satisfied with the service! The technician was incredibly kind, respectful, and professional. He arrived looking neat and presentable, wore shoe covers before entering my home, and was so sweet with my dogs.
As he was coming to my house in the morning, he even mentioned he was going to stop at the gas station and kindly asked if I wanted anything. That level of thoughtfulness really stood out to me.
He was knowledgeable, explained everything clearly, and the whole team has been attentive, helpful, and professional.
Highly recommend — five stars!
Paula Kehoe
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June 23, 2025
Keith was excellent. He came into a very hot garage and went to work. He told us the problem, gave us options and was professional. Kept us informed of the part order and when to expect it. We are now able to shower at home instead of to to the gym. Excellent employee and very friendly, a real asset. Tucker
Tracey Kutcher
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June 28, 2025
I would give them 10 stars if I could! Thank you Brandon and Oscar and his team mate. (I didn’t catch his name) Great service and system is fantastic! Front bedroom is cool and my sunroom is same temp as the living room now! Totally comfortable! Right sized system helps right system makes a huge difference.
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The technician was courteous and they came to look at it the same day I called but it my AC is leaking and the drain pan they installed is cracked and it is causing damage to the drywall underneath they should be responsible enough to cover the repairs. Now I have a hole in my ceiling and wet insulation all over the floor in my house and they claim I have to pay to have them come fix the problem they caused with faulty workmanship. Also the tech said it should be covered under warranty but then called me back and said it isn’t covered. Call me back if you’d like to fix this issue I will amend my review. Update: the next day after leaving a review they came back and fixed the drainage problem, one of the drain pipes was clogged and even though that’s not their fault they cleared the line for me. Now we are just waiting to see if they’ll replace the faulty catch pan they installed with the crack in the bottom so this doesn’t happen again. Went up from 2-3 stars. If the pan and dry wall damage gets replaced then these guys are just as amazing as all the other reviews say they are. No reason they shouldn’t get a 5⭐️. Let’s see… More updates: just changed the review from 3-4 stars. they now have replaced the pan and told me they will get a contractor out to repair the drywall. This is about 3-4 weeks later now since the original assessment. They seem to be honoring the warranty I will update after the drywall is repaired. Much better communication from management and attention to my concerns. I did ask for completion photos to share which they didn’t have post install so I just have to hope they did in fact change the pan.
Bud anderson is BEST AC and Heating company in Bentonville area. Next day service is excellent. Jason is knowledgeable, friendly, courteous, professional and got the job done on time and right. He explained everything they did and what I needed to look out for. Very reasonable pricing.
I was extremely satisfied with the service! The technician was incredibly kind, respectful, and professional. He arrived looking neat and presentable, wore shoe covers before entering my home, and was so sweet with my dogs. As he was coming to my house in the morning, he even mentioned he was going to stop at the gas station and kindly asked if I wanted anything. That level of thoughtfulness really stood out to me. He was knowledgeable, explained everything clearly, and the whole team has been attentive, helpful, and professional. Highly recommend — five stars!
Keith was excellent. He came into a very hot garage and went to work. He told us the problem, gave us options and was professional. Kept us informed of the part order and when to expect it. We are now able to shower at home instead of to to the gym. Excellent employee and very friendly, a real asset. Tucker
I would give them 10 stars if I could! Thank you Brandon and Oscar and his team mate. (I didn’t catch his name) Great service and system is fantastic! Front bedroom is cool and my sunroom is same temp as the living room now! Totally comfortable! Right sized system helps right system makes a huge difference.