This started small and became a larger issue that I was pretty certain that we were a year or two away from anyway. Had a simple Pressure Reducing Valve go bad at my household shutoff valve. It was located in an area that was inaccessible (to a novice like me), and we were concerned with the damage that could potentially occur to other household appliances and fixtures.
Very quick response from the agent on the phone (I want to say that her name was Wendy). She contacted a tech who responded within about 40 minutes!
The tech, Zack Reed, confirmed that the PRV was indeed defective and that he could replace it. He also confirmed my fear that the water heater, which was 20 years old this year, would likely fail soon, and gave me a very complete list of options with prices.
As I’d always wanted to go with a tankless water heater at some point, I just figured that this was the time to do so. Zack had it installed and did a super nice reroute on the supply lines as well. At the end of the day, it was a super expensive job, but I really wanted it done and done right.
Have to compliment Zack on his professionalism, knowledge and character. He explained EVERYTHING clearly and calmly, and in terms that made sense to me, for the most part. We’re thrilled with the tankless, and we were both REALLY pleased with the response time…Zack was in and out same day, having diagnosed and replaced the entire system!
These folks aren’t cheap, but they’re terrific plumbers!
B K
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November 23, 2025
It was quick, expensive compared to competitors and corners cut. The speed at which they delivered was good. I had initially contacted another company as I had heard good things about them. They forwarded me to Bud Anderson, which I had been warned about. So I let the guy come out and measure everything to give me an estimate. I was sold, because of how quick things were going to move. I needed a new unit. I knew it. So from start to mostly finished it was merely two days. They did it early on a Satruday. For the expense compared to other companies I have since talked to, they should have done a perfect job. They compacted a lot of insulation around the unit in the attic. Which renders it less effective. They did not do a good job taping the unit in the attic. Very rough and likely small air leaks as the seams that are not clean with the foil tape. I uploaded a few pictures of what was done on the return they added. They put a screw in it on the right as they used a broken return, or broke it in the process of installing to hide it. The outside cover they caulked the bottom like crazy. Great for sealing, but it will make potential future repairs a pain to do. The outside where they brazed the line to connect it looks okay. They rushed, which I understand is a convenient thing, but the way it was done could have been better. Especially everything in the ceiling level.
Dave Smith
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January 16, 2026
Robert was incredibly courteous and knowledgeable. He explained what he was doing and was easy to understand. My house was built without entry lights and he installed bright ones. It required new wiring but he did it without having to cut into
the wall.
John Trinh
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November 27, 2025
Replacing & Cleaning Dish Washer
Robert Favors was our plumber from Island Airco and he was amazing. Friendly, knowledgeable, and very thorough with his work. He made sure everything was done properly. We greatly appreciate his work and would recommend him to anyone else that needs plumbing work.
Price was on the higher end but you definitely get high quality service.
Diana Forand
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December 02, 2025
Discovered a small plumbing leak, which was really the tip of the iceberg to my plumbing issues. The scheduler promptly took care of getting someone out to provide an estimate, and kept me in the loop on the timing of all repair work. Richard provided pictures, video, and educated me on the issues with my plumbing. The skill, professionalism, and knowledge of plumber Logan made a very unpleasant situation much better by ensuring I was completely satisfied.
Great group of people working together to get you the help you need as soon as you need it with fair and honest pricing. Recommended highly!
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524 S Lincoln St, Lowell, AR 72745, USA
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This started small and became a larger issue that I was pretty certain that we were a year or two away from anyway. Had a simple Pressure Reducing Valve go bad at my household shutoff valve. It was located in an area that was inaccessible (to a novice like me), and we were concerned with the damage that could potentially occur to other household appliances and fixtures. Very quick response from the agent on the phone (I want to say that her name was Wendy). She contacted a tech who responded within about 40 minutes! The tech, Zack Reed, confirmed that the PRV was indeed defective and that he could replace it. He also confirmed my fear that the water heater, which was 20 years old this year, would likely fail soon, and gave me a very complete list of options with prices. As I’d always wanted to go with a tankless water heater at some point, I just figured that this was the time to do so. Zack had it installed and did a super nice reroute on the supply lines as well. At the end of the day, it was a super expensive job, but I really wanted it done and done right. Have to compliment Zack on his professionalism, knowledge and character. He explained EVERYTHING clearly and calmly, and in terms that made sense to me, for the most part. We’re thrilled with the tankless, and we were both REALLY pleased with the response time…Zack was in and out same day, having diagnosed and replaced the entire system! These folks aren’t cheap, but they’re terrific plumbers!
It was quick, expensive compared to competitors and corners cut. The speed at which they delivered was good. I had initially contacted another company as I had heard good things about them. They forwarded me to Bud Anderson, which I had been warned about. So I let the guy come out and measure everything to give me an estimate. I was sold, because of how quick things were going to move. I needed a new unit. I knew it. So from start to mostly finished it was merely two days. They did it early on a Satruday. For the expense compared to other companies I have since talked to, they should have done a perfect job. They compacted a lot of insulation around the unit in the attic. Which renders it less effective. They did not do a good job taping the unit in the attic. Very rough and likely small air leaks as the seams that are not clean with the foil tape. I uploaded a few pictures of what was done on the return they added. They put a screw in it on the right as they used a broken return, or broke it in the process of installing to hide it. The outside cover they caulked the bottom like crazy. Great for sealing, but it will make potential future repairs a pain to do. The outside where they brazed the line to connect it looks okay. They rushed, which I understand is a convenient thing, but the way it was done could have been better. Especially everything in the ceiling level.
Robert was incredibly courteous and knowledgeable. He explained what he was doing and was easy to understand. My house was built without entry lights and he installed bright ones. It required new wiring but he did it without having to cut into the wall.
Replacing & Cleaning Dish Washer Robert Favors was our plumber from Island Airco and he was amazing. Friendly, knowledgeable, and very thorough with his work. He made sure everything was done properly. We greatly appreciate his work and would recommend him to anyone else that needs plumbing work. Price was on the higher end but you definitely get high quality service.
Discovered a small plumbing leak, which was really the tip of the iceberg to my plumbing issues. The scheduler promptly took care of getting someone out to provide an estimate, and kept me in the loop on the timing of all repair work. Richard provided pictures, video, and educated me on the issues with my plumbing. The skill, professionalism, and knowledge of plumber Logan made a very unpleasant situation much better by ensuring I was completely satisfied. Great group of people working together to get you the help you need as soon as you need it with fair and honest pricing. Recommended highly!